Phone and Video (Telehealth) Consultation Fees

Phone and Video Consultations are available only to patients who have attended the practice in person in the previous 12 months.

The exception to this rule is for children under the age of 12 months, and people in isolation due to a COVID-related public health order (eg, recovering from COVID-19, or home isolation due to being a household or close contact)

To book a phone or video consultation, when you book online, simply select phone or video consultation as your “appointment type”. For video consultations, you will require a smart phone with front-facing camera, and mobile internet connection.

When booked for a video consultation, you will receive an SMS message around 5 minutes prior to your appointment time, with a link to join a virtual waiting room. Your GP will know that you are waiting and will join the video link when he/she is available (please be patient in case your GP is running late).

ALL phone and video consultations incur gap fees and attract the same private fee arrangement as in-person appointments. Phone consultations under 6 minutes for simple requests (eg, prescription request or referral letter) will incur a $30 gap fee.  You will be transferred back to the receptionist after your telephone appointment to pay for the consultation over the phone. Outstanding payments for consultations will incur late-payment fees on final settlement.