Phone and Video (Telehealth) Consultation Fees

Phone and Video Consultations are available only to patients who have attended the practice in-person in the previous 12 months

The exception to this rule is for children under the age of 12 months, patients experiencing homelessness, and people in isolation due to a COVID-related public health order (eg, recovering from COVID-19, or home isolation)

To book a phone or video consultation, when you book online, simply select phone or video consultation as your “appointment type”. For video consultations, you will require a smart phone with front-facing camera, and mobile internet connection.

When booked for a video consultation, you will receive an SMS message around 5 minutes prior to your appointment time, with a link to join a virtual waiting room. Your GP will know that you are waiting and will join the video link when he/she is available (please be patient in case your GP is running late).

ALL phone and video consultations incur gap fees and attract the same private fee arrangement as in-person appointments. Phone consultations under 6 minutes for simple requests (e.g., prescription request or referral letter) will incur a $30 gap fee.  You will be transferred back to the receptionist after your telephone appointment to pay for the consultation over the phone.  Outstanding payments for consultations will incur late-payment fees on final settlement.

Please note that for medicolegal reasons, doctors cannot perform any telephone or telehealth consultations when a patient is overseas.